TriplePlay is not suggested for acoustic guitar. One reason for this is that the pickup requires the strings to be ferrous (made of magnetically sensitive material) and traditional bronze-wound guitar strings are not apart from their cores. However, while TriplePlay is not officially supported for acoustic guitars, some users have reported usable results pairing the pickup with acoustic guitars outfitted with magnetically-active acoustic guitar strings, such as GHS White Bronze or DR Zebras.
- Is TriplePlay compatible with acoustic guitars?
- How easy is it to remove the TriplePlay hardware and install on another guitar? Is the installation permanent?
- Can I buy multiple brackets in order to swap TriplePlay around to my other guitars?
- Will there be a TriplePlay version for bass?
- What is the optimal distance from the top of the TriplePlay pickup to the bottoms of the strings?
- Will Fishman offer a TriplePlay kit for owners to install directly inside their guitars?
- I am a left-handed player. Will TriplePlay work on left-handed guitars?
- Does the Triple Play pickup need to be installed directly next to the bridge, or could it be placed elsewhere, such as between my guitar’s pickups?
- What is meant by "Performance may vary – North American model only"? Can I use a North American version of TriplePlay in Europe?
- What kind of platform limitations are there when using TriplePlay as a MIDI controller?
- Is TriplePlay 13-pin compatible?
- If for whatever reason I need to sell my TriplePlay bundle, but I’ve already scratched off and used the registration card, can the next buyer register the product and be able to use TriplePlay normally?
- Can all of the bundled software provided with TriplePlay be loaded onto more than one computer; e.g., a desktop DAW for recording and a laptop for performance?
- If I have full versions of some of the included partner software (such as Native Instruments and IK’s SampleTank), do I still need to install the versions that come with TriplePlay?
- I am receiving an error message that IK’s SampleTank can’t find installed sounds. What should I do?
- When attempting to open patches linked to Reaktor, no sounds are loaded, and "not found" shows as the synth sound in the performance window. What should I do?
- Does TriplePlay function as notation software?
- Is TriplePlay 64-bit compatible?
- My TriplePlay controller will not sync with the receiver. How do I get them to pair?
- How do I set TriplePlay to transmit on a separate MIDI channel for each string?
- Can I physically put my guitar into alternate tunings and still use TriplePlay?
- Can I keep my guitar’s strings in standard tuning, but create TriplePlay patches in alternate tunings?
- Does Fishman offer or suggest a MIDI foot controller to use with TriplePlay?
- Is TriplePlay compatible with Windows Vista/XP or Mac OS 10.4x or lower?
- Why is the TriplePlay website saying that my code is invalid when I try to register?
- Why do I occasionally hear semitone pitch issues when I pick the strings hard?
- When I record a track in Garageband using TriplePlay patches, the playback is distorted. Can this be fixed?
- I need to permanently remove the TriplePlay pickup and controller mount from my guitar. What can I use to remove the adhesive that will not hurt my finish?
- What is TriplePlay’s wireless range?
- Can a score that I’ve notated in Progression be played back through an instrument within TriplePlay?
The TriplePlay controller and pickup mount with brackets adhered to the face of your guitar, your pickguard or the endpin using a gentle adhesive, requiring no permanent modification to the instrument The controller is held to the bracket with magnets, while the pickup is held to its bracket by a slide-in mechanical connection. You can slide the pickup off its mount and remove the controller from its magnetic holder in a matter of seconds.
We will have brackets for sale in the future at www.fishmanparts.com. Right now, all resources are going towards complete packages due to demand and manufacturing limitations.
We hope to eventually develop TriplePlay for a wide range of instruments, but we don't have any immediate plans for TriplePlay for bass or any instrument other than guitar at this time.
The distance between the pole pieces on the TriplePlay pickup and the bottoms of the strings should be 1 mm. We have included a tool in the TriplePlay’s box to aid in this setting. Check out the installation guide for the hardware here: http://www.fishman.com/software/tripleplay/download/tripleplay_hwguide.pdf
Currently, there are no plans for such a product. There are simply too many types of guitars for us to come up with a permanent internal installation that would fit across such a wide spectrum of instruments. We are developing internal TriplePlay systems that will be instituted by several partners on a factory model with built-in TriplePlay, but this is the only option on the horizon. However, we did have a customer email us a picture of a guitar that they built around the retail TriplePlay unit which was quite amazing. So, a clever person with some technical aptitude could certainly try and make our external product into an internal one.
Our product does not technically support left-handed users in this initial version, although it can still generally be installed, depending upon the physical layout of the guitar. Some of the design features (how the cable runs from the pickup, etc.) are less convenient in this orientation, and the encoder’s functionality will be reversed. But other than that, the product will work as expected.
The TriplePlay pickup will not respond properly if placed anywhere other than adjacent to the bridge. The closer it is to the bridge, the better its performance will be.
The broadcast bands for wireless use on the North American model are different than those of the EU model. This may mean that these bandwidths are occupied in countries other than North America. Your results may be fine using the US pickup in your region, or you may encounter problems - we have no way of knowing for sure. European models have broadcast bands specified for use in the EU and are the only version of the product suggested for use in that region.
Our software is compatible with Mac OS X 10.6.8 and higher, or Windows 7 and higher. Our software has sounds and other features that maximize TriplePlay’s functionality on your computer. That being said, TriplePlay hardware is also a basic MIDI controller that is compatible with virtually any hardware. You could plug into a computer running Windows XP, or an iPad (using the video to iPad USB connector) and it will show up as a simple MIDI input device with any software that accepts MIDI.
The TriplePlay system relies on the processing speed of your computer, so it will not be 13-pin compatible going forward. Our system frees you from the need for slow and clunky 13-pin outboard processors and dated sounds, allowing users to experience guitar MIDI with much more powerful DAWs, modern synths, samplers and sequencers.
If you do sell the unit, the buyer can purchase a code card from Fishman by emailing us, which will allow a used unit to be reauthorized. This will cost $30 plus shipping (the code card is shipped - not emailed).
There is no limit to the number of installations of our TriplePlay software that you can perform. Our partner plug-in packages (provided with your software) can be installed on more than one computer, but installations may not be unlimited. You should defer to the information provided with their products for their specific rules of fair use and multiple installations.
Our factory patches are only available with full installations of our versions of Native Instruments and SampleTank. If you already have sounds you prefer, you may not be interested in our patches. However, there is no issue installing our versions of the partner software along with the packages you may already have. So if you have the time and the disk space, there is no harm in installing both, and you might get some new patches you really enjoy.
1) Reinstall the IK Multimedia sounds. 2) Click ‘yes’ if you are asked to reinstall with suggested settings. 3) Open IK’s SampleTank standalone application. 4) Locate the sounds folder (as detailed in the IK installation portion of our software guide) from within the standalone and then close it. 5) Reinstall TriplePlay.
For Native Instruments, launch the Service Center app, make sure you are registered, and click on the Updates tab. The updates are downloaded by Service Center but are not automatically installed. They are saved to your desktop, and need to be double-clicked to install. Once all the updates are installed, reinstall TriplePlay.
TriplePlay by itself is not notation software, but it integrates with Notion's Progression software for notation, which is shipped with TriplePlay as a fully functional version.
TriplePlay only supports 32-bit plug-ins. If you have a 64-bit version of the plug-in, you will need a 32 to 64-bit bridge, or those plug-ins will not be available. J-Bridge is an ideal piece of software for this.
You need to push the button on the receiver, and the small button on the controller. The LED light on the controller is also a button (some people miss this). You need to press this button until the light flashes more quickly (it may require a firm push, especially on the initial attempt after installation) and also press the button on the receiver. When paired, the receiver light stays solidly on, and the controller light flashes more slowly. If this does not work, quit the TriplePlay standalone app, unplug the receiver and turn off the controller. Relaunch the TriplePlay app, plug the receiver back in, turn on the controller, and repeat the pairing process.
One way would be to use the TriplePlay plug-in from within your VST instrument, and then load your sounds into the TriplePlay host. The other way would be in the Basic MIDI mode, after booting the device into hardware-only functionality. Download the newest version of the user guide from fishman.com/tripleplay/help and look over the ‘boot into hardware mode’ part of the hardware portion of the guide.
Yes, but TriplePlay might not work properly as-designed in regard to splits, as the dots on the fretboard within the app will not align with the frets being played.
Yes. You can use string splits to create alternate tunings by creating multiple synths, each with its own transposition up or down, as the case may be. These could then be saved as user patches.
You can use any MIDI foot controller from another manufacturer in conjunction with your computer to control TriplePlay.
No - but TriplePlay will run fine as a simple MIDI device in either of these operating systems. Plug the receiver into any device that can accept MIDI input, and TriplePlay will usually appear as a MIDI device. You just won't be able to run our front end software or provided plug-ins. TriplePlay, for those users, would function as a simple 1-channel MIDI device. For more information, see page 3 of the TriplePlay User Guide: http://www.fishman.com/software/tripleplay/download/tripleplay_user_guide.pdf
You may have accidentally transposed numbers for letters or letters for numbers. This is the most common reason for code failures. The code card should follow the layout: XX#X-X#XX-XX#X - where X is an Alpha character and # is a numeric character. It is common to transpose “1” (one) and the letter “I”, or “0” (zero) and the letter “O”. The second most common issue is that the code has been previously used. This can only happen if the scratch off code had been removed from the card before you received it. If you scratched off the code yourself, then this would not be possible.
If you pick hard, are using light gauge strings, have fret issues with your guitar and/or your string height (action) is very low, the vibrating string may contact an adjacent fret to the one you fretted, simply because the string is so close to this fret. This happens only during the very first cycle of the string’s vibration, since the amplitude of the pulse gets much smaller by the second cycle. Knowing this, try one or more of the following steps: 1.With a sound like piano (which would normally have no pitchbend), it is not necessary to play in Trigger mode: try setting your Pitchbend settings within TriplePlay Parameters to “Stepped”. 2. Experiment with heavier gauge strings. 3. Try raising the action of your strings or adjusting your neck angle: http://www.fishman.com/software/tripleplay/help/tripleplay_tut10.pdf 4. Pick with a lighter attack or try a thinner pick. 5. Even if you play with a pick, try switching the Touch Sensitivity within TriplePlay Parameters to Fingerstyle mode - this setting skips recognition in the first cycle.
TriplePlay uses 6 MIDI channels, but GarageBand does not support multiple MIDI channel recording or playback. You can download a free multi-channel audio mixer application called "AU Lab" that will allow you to work around this. http://www.apple.com/itunes/mastered-for-itunes/
Any remaining adhesive on the face of your guitar can be removed with a damp cotton cloth. Do not use paper towels, as paper fibers can put fine scratches in your finish. Finish by polishing the area with a traditional guitar polish and polishing cloth.
TriplePlay will comfortably transmit distances of 40-100 feet, depending on obstacles and RF interference on the 2.4GHz band (e.g. microwaves, wi-fi).
It is not currently possible to play back a score you have notated in Progression through TriplePlay or other virtual instruments.